CUSTOMER INFORMATION
Privacy Policy
Effective date: July 29, 2026 Last updated: August 22, 2026
Glacier Comfort Experts respects your privacy. This policy explains what information may be collected when you use this website, request service, call, email, text, schedule through an external booking provider, or explore financing.
Information you provide
When you send a service request, we may collect your name, phone number, email address, service location or ZIP code, requested service, preferred appointment window, urgency, and description of the issue. If you call, email, or text us, we receive the information you choose to share.
Website chat
When you choose to use the website assistant, your messages and a limited amount of recent conversation context are sent securely to Google Gemini to generate a response. The site attempts to remove obvious phone numbers, email addresses, and street addresses before sending chat text to the model, but automated redaction may not identify every detail. Google states that free-tier Gemini API content may be used to improve its products. Do not enter contact details, payment-card details, Social Security numbers, passwords, medical information, or other sensitive information in chat; use the separate callback form for contact information.
How we use information
We use submitted information to respond to requests, coordinate dispatch, communicate about service, answer questions, process booking or financing interactions you initiate, prevent abuse, and maintain business records. We do not use the service form to collect payment card information.
Service providers and integrations
The site may link to or use Housecall Pro for booking, Wisetack for financing, Google Gemini for website-chat responses, and Netlify for hosting and service-request processing. Those providers process information under their own terms when their services are used. The site may also use Google Analytics, Google Ads, or Google Tag Manager when configured for the deployment, along with standard server logs and spam-prevention controls. Only technologies enabled in the deployed configuration are active.
Cookies and measurement
Browsers may store cookies or similar identifiers used by enabled analytics, advertising, security, or external booking services. You can control cookies through your browser. Disabling them may affect some external experiences.
Retention and security
We retain information for as long as reasonably needed to respond to requests, provide services, meet business obligations, and resolve disputes. We use reasonable administrative and technical safeguards, but no online transmission or storage system is guaranteed to be completely secure.
Your choices
You may ask us to access, correct, or delete information you submitted, subject to applicable recordkeeping requirements. Contact glaciercomforthvac@gmail.com or call (706) 990-1837.
Children
This website is intended for adults arranging home services and is not directed to children.
Updates
We may update this policy when the website, integrations, or business practices change. The date above identifies the current version.